Privacy

What we collect

Only what an enquiry or an order needs. We do not build a profile of you and we do not track you around the internet.

If you message us

Your name, your WhatsApp number, and what you send — messages, photographs, documents

If you order

Name, contact details, delivery address, payment details, order history

Either way

The quotations and reference numbers we give you

What we use it for

Answering your enquiry, preparing your quotation, fulfilling your order, taking payment, and talking to you about it. Nothing else.

We do not sell your data. We do not add you to a marketing list. We do not message you first — you write to us, and we reply.

On WhatsApp an automated assistant takes your details down first, and then a named member of our team replies. Every reply says who it is from.

The lawful bases we rely on are performing a contract with you, your consent, and our legitimate interest in running the business.

Who else handles it

A message or an order passes through other companies to reach us and to be dealt with. These are the ones that see it:

Framer

Hosts this website

Shopify

The parts catalogue and the basket

Twilio and WhatsApp (Meta)

Carry your WhatsApp messages to us

Anthropic

An assistant reads your message to draft a reply

DigitalOcean, London

Our own servers, where it is stored

Google

The sheet your quotation is tracked in

PayPal and Fiserv

Take your payment

They process it for us and under contract, not for their own purposes. Carriers are given the name and delivery address they need to deliver your parcel. Beyond that we disclose your data only where the law requires it of us.

How long we keep it

WhatsApp conversations are kept for two years after your last message and then deleted.

Order records are kept for six years after the end of the financial year they fall in, which is what UK tax law requires of us, and no longer.

Your rights

Under the UK GDPR you can ask us for a copy of what we hold about you, ask us to correct or erase it, restrict or object to how we use it, ask for it in a portable form, or withdraw consent.

Otherwise use the contact form and we will deal with it.

Keeping it safe

Data is held on servers in London, encrypted in transit, and reachable only by the people who need it to do the job.

If a breach is likely to put anyone's rights at risk we notify the Information Commissioner's Office within 72 hours and tell the people affected without undue delay.

If you are unhappy with how we handle your data, tell us first and we will try to put it right. You can also complain to the ICO.

Cookies

A banner asks you about this the first time you arrive, and your answer is remembered so you are not asked again.

Essential

What the site needs to work, including your answer to the banner

Your basket

Held in your own browser, not on our servers

Google Analytics

Counts visits and which pages get read

Analytics tells us how the site is used, not who you are. We run no advertising or retargeting cookies and we do not follow you to other sites.

If you decline, no analytics cookies are set and nothing about your visit is stored. You can change your answer whenever you like.

Other sites

Where we link to another company's site, what they do with your data is theirs to explain, not ours. Read their notice before you give them anything.

Changes

If we change how we handle your data we update this page, and the date below changes with it.